Terms of Service

Last updated October 1, 2026

These terms are an agreement between ScaleLine and the brand that creates an account (“you”). If you accept them for a company, you confirm you're authorized to bind it. By creating an account or using ScaleLine, you agree to these terms and to our Privacy Policy.

1. What ScaleLine is

ScaleLine is software for running a direct sales network: genealogy, order attribution, commission and rank calculation, payout preparation, compliance reporting, and a portal for your reps. We provide the software. We aren't a party to your relationships with your reps or customers, and we don't employ, contract with, or pay your reps. Payouts you approve are your obligations.

2. Your account

• Give us accurate information and keep it current.
• Keep sign-in credentials secure. You're responsible for activity under your account, including by staff you invite and the permissions you give them.
• Tell us right away at hello@scalelinehq.com if you think your account has been compromised.

3. Plans, fees, and cancellation

• Paid plans are billed monthly in advance at the prices on our pricing page, or at the price in a written agreement with us. There are no setup fees and no percentage of your sales.
• The free sandbox is for building and testing, and it's provided as is.
• You can cancel anytime. Cancellation takes effect at the end of the current billing month, and fees already paid aren't refunded for partial months.
• We'll give you at least 30 days' notice before a price change applies to your account.
• Prices don't include taxes. You're responsible for any sales, use, or similar taxes on your subscription.

4. Your plan and your compliance

You decide your compensation plan, ranks, payout rules, distributor agreements, and the claims you make to prospects. You're responsible for making sure they comply with the laws that apply to you, including FTC rules on income claims and business opportunities, state and international direct-selling laws, tax reporting, and privacy and marketing laws.

ScaleLine's compliance features, such as income disclosure statements, retail sales tracking, and onboarding document templates, are tools to help you, not legal advice. Have your own counsel review your plan, documents, and disclosures.

Review each commission period before you approve and pay it. Commission results depend on your plan settings and on the order data your store sends us.

5. Your data

You own the data you and your reps put into ScaleLine and the data your store sends us. You give us permission to host, process, and display it only to provide and improve the service, as described in our Privacy Policy. You're responsible for having the right to share that data with us, including giving any required notices and getting any required consents from your reps and customers. You can export your data while your account is active.

6. Acceptable use

Don't use ScaleLine to:

• Run a pyramid scheme or any program that pays mainly for recruiting rather than for sales to real customers.
• Break the law, infringe others' rights, or send spam or unlawful messages.
• Upload malware, probe or attack the service, get around usage limits, or access other brands' data.
• Copy, resell, or reverse engineer the service, except where the law expressly allows it.

7. Third-party services

ScaleLine connects to services such as Shopify, BigCommerce, Stripe, PayPal, Wise, and Tremendous. Your use of them is governed by their terms. We aren't responsible for their availability, changes, or the way they handle your data.

8. AI features

Some features generate content with AI, such as help articles, share captions, and earnings projections. AI output can be inaccurate. Review it before you or your reps rely on it or share it, and don't present a projection as a promise of income.

9. Availability and changes

We work hard to keep ScaleLine running and accurate, but we don't guarantee uninterrupted service unless we've agreed to a service level in writing. We may improve, change, or retire features. If a change materially reduces what your paid plan includes, we'll give you notice and you can cancel.

10. Suspension and termination

We may suspend or end your access if you materially breach these terms, don't pay, or use ScaleLine in a way that creates legal risk or harms others. Where we reasonably can, we'll warn you first and give you a chance to fix the problem. After your account ends, you'll have a reasonable period to export your data before we delete it as described in our Privacy Policy.

11. Disclaimers

Except as expressly stated in these terms, ScaleLine is provided “as is” and “as available,” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. ScaleLine's total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose.

13. Indemnity

You'll defend and indemnify ScaleLine against third-party claims arising from your compensation plan, your reps' or staff's conduct, the data you provide, or your breach of these terms.

14. Changes to these terms

We may update these terms. If a change is material, we'll email your account owner at least 30 days before it takes effect. Continuing to use ScaleLine after that means you accept the updated terms.

15. Contact

Questions about these terms: hello@scalelinehq.com.